Privacy & Discretion

Data and connectivity

Many companion robots include microphones, cameras or app connectivity to support conversation and personalisation. Ask exactly which sensors a model has, whether they can be switched off, and what is processed on the device rather than in the cloud. Find out whether conversations are stored, for how long, and whether they are used to train AI models. A clear, readable privacy policy and the option to use core features offline are good signs.

Accounts and security

If a robot connects to an app or online service, treat it like any other connected device in your home. Check whether the account supports strong passwords and two-factor sign-in, how software updates are delivered, and how long the maker commits to security updates. Ask how to delete your account and data completely, and what happens to stored information if the service closes. Placing the device on a separate home network can add a further layer of protection.

Delivery and packaging

Discretion often matters most at the door. Before ordering, ask how the product is packaged and labelled, what name appears on the shipping label and on your card statement, and whether delivery can be sent to a collection point. Large items may arrive by courier and need a signature, so plan accordingly. Ask about returns too: many sellers limit returns on personal products for hygiene reasons, and the returns process should be as discreet as the delivery.

Sources and further reading

• The UK Product Security and Telecommunications Infrastructure (Product Security) regime — Department for Science, Innovation and Technology (GOV.UK).
  UK security rules for connected consumer products: no guessable default passwords, flaw reporting, stated update periods.
• Code of Practice for Consumer IoT Security — Department for Science, Innovation and Technology (GOV.UK).
  UK government guidance for secure connected devices, from password rules to software updates and data deletion.

Common questions

Can a companion robot work without the internet?

Some functions may work offline while others need a connection. Ask the maker which features depend on cloud services before you buy.

How can I make sure my data is deleted?

Ask the maker for its deletion process in writing, including backups, and remove the device from any linked accounts before resale or disposal.